Privacy Policy

Glanzoo is an Indian ecommerce platform offering fashion, accessories, footwear, perfumes, electronics, kids products, and other lifestyle categories. For this policy, "Glanzoo", "we", "us", and "our" refer to the Glanzoo website and ecommerce service.

You can contact us about privacy questions at support@glanzoo.com or through our Contact page.

We collect only the information needed to provide shopping, account, delivery, payment, support, and security services.

• Identity and contact data: name, email address, phone number, and account contact details.
• Account data: login email, password in protected hashed form, email verification status, account preferences, saved addresses, wishlist, and order history.
• Address and logistics data: delivery address, billing address, PIN code, city, state, and phone number required for courier coordination.
• Order data: products ordered, size or variant selected, quantity, order value, coupons, shipping charges, return requests, refund status, and customer support messages.
• Payment data: selected payment method, payment status, transaction references, refund references, and COD details where applicable.
• Device, cookie, and usage data: browser type, device information, pages visited, cart/session information, security logs, and similar technical information.

We use your information for clear ecommerce and customer support purposes, including:

• Creating and securing your Glanzoo account.
• Sending email verification, password reset, order, and account-related messages through Brevo SMTP.
• Processing orders, generating invoices, coordinating shipping, tracking deliveries, and handling returns or refunds.
• Managing COD orders and payment status where payment features are available.
• Responding to support requests, complaints, product questions, seller inquiries, and privacy requests.
• Preventing fraud, misuse, unauthorized access, payment abuse, and security incidents.
• Improving website performance, product discovery, mobile shopping experience, and customer service.
• Meeting legal, tax, accounting, payment, consumer protection, and regulatory obligations in India.

Glanzoo does not store raw credit card numbers, debit card numbers, CVV codes, UPI PINs, net banking passwords, or complete payment credentials on our servers.

If online payment options are enabled on the website, sensitive payment credentials are handled by the authorised payment service used at checkout. Glanzoo receives only limited order and payment status information needed to confirm, reconcile, refund, or support an order.

For Cash on Delivery orders, we use your name, phone number, delivery address, order value, and payment method to coordinate delivery and collect payment at the time of delivery.

Glanzoo uses Brevo SMTP to send email verification, password reset, order-related, and important account emails. When these emails are sent, your email address and the required message content are shared with Brevo only for email delivery and related technical processing.

Verification links are used to confirm that you control the email address used for your Glanzoo account. You should not share verification, password reset, or login links with anyone.

We use cookies and similar technologies to keep the website working correctly, remember cart/session information, protect forms and accounts, measure performance, and improve the shopping experience.

Some cookies are necessary for website security and ecommerce functionality. Other cookies may help us understand page performance, product interest, and browsing patterns. You can control or delete cookies through your browser settings, but blocking necessary cookies may affect cart, login, checkout, or account features.

We share information only when needed to operate the ecommerce service, complete your order, comply with law, or protect customers and Glanzoo.

• Payment service provider: only when online payment features are enabled and only for payment creation, verification, refunds, and reconciliation.
• Email provider: Brevo for verification, password reset, and transactional email delivery.
• Courier and logistics partners: required delivery contact and address details for shipping and tracking.
• Technology and hosting providers: services that help run, secure, monitor, and improve the website.
• Legal or regulatory authorities: when required by applicable law, court order, tax, payment, or consumer protection obligations.

We keep personal information only for as long as needed for the purpose it was collected, including account access, order history, delivery support, returns, refunds, fraud prevention, and legal or tax compliance.

Some order, invoice, payment reference, shipping, and refund records may be retained for longer where Indian law, tax rules, accounting rules, payment reconciliation, chargeback handling, or dispute resolution requires it.

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Passwords are stored in protected hashed form, and full payment credentials are not stored by Glanzoo.

No website, payment system, email service, or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your account password, email account, and verification links safe.

You may request access to your personal information, correction of inaccurate information, withdrawal of consent where applicable, or deletion of your account/data by contacting us from your registered email address.

Deletion requests will be processed subject to identity verification and legal retention requirements. For example, some invoice, order, payment reference, return, refund, or tax records may need to be retained even after account deletion.

Glanzoo is intended for users who can legally enter into ecommerce transactions. Minors should use the website only with the involvement and consent of a parent or legal guardian.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, payment or email providers, legal requirements, or business operations. The latest version will always show the updated date at the top of this page.

For privacy requests, account deletion, data correction, or questions about this policy, contact us at support@glanzoo.com or call +91 99603 38872.

Office address: Near Manchar Krishi Utpanna Bazar Samiti, Manchar, Ambegaon, Pune, Maharashtra - 410503, India.